Hmaster

Innovated way of running
management and control

Discover an innovated way of running
your hospitality business

Adaptable Bussines Solution

Software Solution | Master

Hotel business processes

Hotel Software Benefits | Master

Benefits

• All systems in one database
• One platform for complete control
• Intuitive, easy to use, with efficient workflows
• Data integrity that ensures rock-solid compliance

H Master
Hotel Real Time
Enterprise Solution

H master is the single source and database for your hotel or hotel chain.

The most powerful hospitality technology is simple, accessible and reliable in encompassing all your hotel operations into an All-in-One platform solution.

H master unites the work of reception and other points of service, points of sale, production and warehouses, which simplifies and modernizes hotel operations.

The information system is organized in modules which cover various business processes, making it customizable to various types of hotels.

Booking, On Line Booking, Agency Booking

Integrate H master with an online reservation system, so all reservations are forwarded at the time of creation.

For multi-owner aparthotels and serviced apartments operators, there is also a web application which enables owners to control availability for their properties.

Custom Configuration

In addition to the choice of necessary functionality, it is possible to enter custom settings to create necessary hotel division by building or floor, large number of restaurants, bars, clubs, laundry, parking etc. and to define different configurations for each point of sale.

Reservations

Hotel Reservation Software | Master

Benefits

• Auto reservation posting from online services (booking.com, hotels…)
• Room capacities distribution between many customers
• Free room category schematics throughout regional events
• Agent reservation posting and revenue analysis
• Graphic presentation of room occupancy by day, week, month…
• Fast queries for free hotel capacities
• Quick analysis of room availability
• Loyalty special offers and discounts
• Sales and revenue forecast analysis

In House & reception desk

• Check in for guests with reservations
• Quick and flexible group check in
• Automatic posting & calculation of country specific VAT, city taxes and insurance
• Auto posting of minibar, restaurant, laundry and other extra services
• Bill info
• Bill on demand
• Bill splitting
• Bill adjusting on guest demand
• Corporate invoices
• Loyalty tracking of guest birthdays, weddings and checkout acknowledgements

Hotel Software Benefits | Master

Benefits

• Accurate display of free capacity in any time
• Fast agent provision calculation
• Accurate revenue and occupancy forecast
• Stop overbooking and unhappy guests
• Complete control of capacity
• Fast check in for walk in guests

Monitoring

Hotel Monitoring | Master

Control material

H master system supports the management of unlimited number of warehouses, calculations, work with various types of items and services.

With supplies monitoring and the existence of records of all activities, it is possible to review current stock, item stock cards, stock supplies at a given date, as well as the turnover of every warehouse separately at any moment.

Management

H master enables an overview of data structure and produces reports about operations of all sectors within a hotel at any time.

Numerous reports and statistics can be produced, as well as analyses of business operations that help hotel managers make right decisions.

Reports

• In house lists
• Room reports
• Police reports
• Manager reports
• Forecast report
• City tax and insurance lists
• VAT reports by tax groups
• Statistical country specific reports
• Agency provisions
• Agent performance and productivity
• Loyalty reports
• KPI analysis based on entered planned budget

Integration – PBX, BMX, Electronic locks, PAY TV

Thanks to the PBX module, all calls from rooms will be automatically recorded and posted at the guest's expense.

The software supports work with many PBX manufacturers and can be extended to support other models as well. It is also possible to integrate H master with the system of locks with card keys. During guest registration, the software will program a card key to be valid for the period of the guest’s stay.

Also, these cards can be used for payment of all additional hotel services. All services which a quest has used by means of this card will be charged at the reception when the guest leaves the hotel.

Benefits

• PBX activity from rooms and other positions
• Hotel Multimedia connection: welcome greetings, bill on demand…
• PayTV bill posting
• Internet charges
• Fast and accurate reporting on all hotel activities at any time
• Parking charges
• Rent a car service

Integrated systems

R Master Logo | Master

The hotel information system is fully integrated with our R master software package for managing restaurant/storage operations. R master contains all necessary things for simple issuing of bills, configuration of menu, recipes, pricelists and special promotions, monitoring overall stock management operations, printing necessary reports, as well as oversight of employees’ performance. It supports the work with mobile devices and touch screen displays.

T Master Logo | Master

The hotel information system is fully integrated with our T master software package for managing retail operations. T master contains all necessary things for simple issuing of bills, loyalty, pricelists and special promotions, monitoring overall stock management operations, printing necessary reports, as well as oversight of employees’ performance. It supports the work with mobile devices and touch screen displays and can also work with barcode scanners, scales etc

B Master Logo | Master

The software package has a special module which enables managing operations in beauty, hair saloon, wellness & spa centers which operate as separate facilities or as a part of larger hotel complex. In this module, it is possible to keep record of members (who do not necessarily need to be hotel guests), define various packages of membership fees, make appointments for certain treatments, configure goods sales, as well as charge for additional services. Of course, all data is integrated with the data from the reception so that a hotel guest can pay for all services at one point.

M Master

Hotel Backoffice Solutions | Master

Powerful Features

• Real time data, reporting, analysis
• All systems in one database
• One platform for complete control
• Intuitive, easy to use, with efficient workflows
• Data integrity that ensures rock-solid compliance

Back office

Hotel Backoffice | Master

Dashboard according to your needs!

A quick glance tells you everything you need to know plus…

Over 100 custom reports about sales, marketing, hot items, your best customers, payroll, business operations, auto-tracking of all coupon promotions and more, including sales, tips and items sold! Everything you need to manage your business every day, at your fingertips, or better yet, automatically emailed to you every night!

Operation Chart | Master

Warehouse

• Order import (ordering goods)
• Pricing control
• Stock monitoring
• Print delivery (dispatch paper)
• Inventory status
• Stock take lists
• Receivables payables
• Stock replenishment vs production demand

Benefits

• Prevent unauthorized manipulation of goods
• Stock monitor (accessible via telephone, tablet or notebook)
• Stock value
• The ease and speed of management
• Notifier - You will never run out of goods (the software will notify you when any item of the inventory is reduced to a minimum)
• Increase your revenue up to 50% with right controlling

Chain Management

• Management of distributed networks
• Online monitoring of the chain activities from central office
• Planning and gathering orders
• Marketing actions support and special offers
• Online consolidated financial and administrative reporting
• Centralized wages and personnel management
• Detailed information about any restaurant from the chain
• Comparative analysis of financial performance
• Mutual settlement and warehouse
• Centralized procurements of products
• Comparative analysis of procurements and sales
• Single nomenclature, menu and recipes

Hotel Supply Chain/s

Powerful Features

• Precise planing of hotel meals
• Precise controlling of buffet breakfast
• Hotel Food Safety Tools
• Allergens and Nutritional Information
• Perpetual Inventory Management
• Task Completion
• Sales Forecasts
• Centralized Order Guides
• Recipe Management
• Menu Engineering
• Suggested Order
Hotel Supply Chains | Master

Vendors Management

Elevate your cost control strategies and partner with vendors according to the following features:

• Vendor Administration
• Vendor Scorecard (delivery on time, goods quality , quantity)
• Control Suppliers
• Contract Audits
• Simplify Bid Analysis
• Electronic Integration with Vendors
• Normalize Units of Measure
• Simple to Configure

Powerful Features

• Suggested Ordering
• Inventory Scheduling
• Centralized Order Guides
• Mobile Computing
• Multiple Storage Locations
Management Software | Master

Inventory Management

Better inventory planning and control.

• Centralized inventory Rules
• Suggested Ordering
• Improved Accuracy
• On Demand Based Inventory Stock
• Adjustment Tracking

Benefits

• Standardize inventory - easy to control
• Accurate planning prevents loses
• Error preventing and keeping efficiency at a high level
• Waste controlling, the right way to lower costs

Menu engineering & Food cost management

Benefits

• Plan and engineer more profitable menus
• Manage and update recipe cards in a single step
• Nutrition calculator and allergen tracking
• Maintain optimal inventory levels to reduce waste
• A high standard product is the key feature for a happy guest
• Food cost control and loss prevention
• Automatic alert will always keep you up to date

Powerful Features

• Centralized Recipe Management
• Recipe Modeling
• Menu Engineering
• LTO (Long Term Operations) Management
• Nutritional Calculator
• Allergen Data
• Compliance with Menu Labeling Laws
• Suggested Order
• Theoretical Food Cost
• Sales and Cash Reconciliation
• Perpetual Inventory Management
Food cost management | Master

Loyalty

Reward customer loyalty & grow business with a Loyalty program that is powerful, flexible and easy to assign.

With robust features and brand loyalty, Master loyalty

• Relationship with customer is easiest to grow
• Increase your sales with rewards
• Monitoring and tracking Loyalty habits
• Multiple companies with single Loyalty system
• Membership level management
• Rewards management
• Loyalty plan management
• Loyalty notifications
• Newsletter and birthday notifications

Benefits

• Retain existing customers
• Gain new customers
• Win-back customers
• Increase Customer Lifetime Value
• Best customer marketing
• Adjust pricing levels
• Reduce promotional and advertising costs
Customer loyalty | Master

Profit and Loss Reporting

Profitability is an important element that helps a business gain market share, giving corporate managers the means to innovate and produce better goods.

As an entrepreneur, you should strategically manage your profit and loss (P&L). Positive P&L is a good foundation for a stable economic future for your company and yourself.

Powerful Enterprise Report & Analysis

View in real-time, system-wide information necessary to improve operating procedures, leverage buying scale, increase menu profitability, reduce food cost variances, control overtime scheduling, and drive promotions. Identify and take advantage of trends, for stronger business performance.

Powerful Features

Food & Beverage (F&B) Reports

• Actual vs. Theoretical food cost analysis
• Inventory Value and Efficiencies
• Menu Mix
• P&L
• Purchase by GL
• Sales Transactions
• Recipe Margins
• Labor Productivity
• Labor P&L
• Plus dozens of additional canned reports

Hotel reports

• In house lists
• Room reports
• Police reports
• Manager reports
• Forecast report
• City tax and insurance lists
• VAT reports by tax groups
• Statistical country specific reports
• Agency provisions
• Agent performance and productivity
• Loyalty reports
• KPI analysis based on entered planned budget

Hotel Reports | Master

Benefits

• Track Real Time data and react in due time to prevent loses
• Track real time data from anyplace and anywhere on every device
• Real time monitoring KPI
• Easy and lower cost administration

Forecasting & Planning

Greater control, planning and accuracy saves money on your way

Benefits

• Plan and achieve goals and targets while increasing your profit

Powerful Features

• Forecast sales, guests and checks
• Predict labor, inventory and production needs
• Production Accuracy
• Intelligent Staff Choice
Forecasting and Planning | Master

Team Management & Scheduling

Enforce best labor practices in every location Easier to use, in multiple languages Better planning means happier guests at the lowest labor cost Smarter reporting means improvements based on facts, not hunches Tighter integration means fewer mistakes, less wasted time
Labor Law Compliance Intuitive interface Right Staffing Performance Management Enterprise View
Staffing Templates Multi-Language Menu Mix Scheduling Overtime Alerts
Shift Management Employee Sharing
Security Scheduling Adjustments

Benefits

• Mobile shift management
• Enforce best practices and labor law compliance
• Easy to learn and use, in multiple languages
Team Management | Master

Key features for International use

Expert Implementation and Support
Integrated Language Studio
Multi-currency Support
Date and Number Formats
Localized Labor Laws
Statutory Reporting
Multi-language Help Desk
Customer Service Portal

Benefits

• Supports global brands
• Multi-language support
• All date and number formats
• Multi-currency